The role will involve:
Raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable.
Must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable.
The individual should also be able to work independently to fault find/manage their workload accordingly
Resolving incidents in a polite and timely manner against challenging KPIs/SLAs
Drive service improvements to their colleagues and customers alike.
Proven technical understanding and support of some or all of:
* Understanding of ITIL Service Management
* Windows platforms, primarily Windows 10, Server 2016 & Server 2019
* Microsoft Group Policies
* Microsoft Office 2016
* VMware desktop and server solutions
* Base understanding of Systems Centre components
* Anti-Virus management and reporting
Bracknell
