Manage the planned maintenance and reactive repair activity to successfully fulfil the performance criteria defined in the service contract;
Maintain effective management control of staff and sub contractors to ensure maximum utilisation of the available resources such that all contractual commitments are satisfactorily achieved;
Maintain and improve customer satisfaction levels, utilising survey results and other feedback to monitor performance and identify ways of increasing satisfaction. Ensure all complaints/commendations are appropriately logged and actioned as mandated by the business;
Offer advice to clinical users across all Directorates within the hospital on provision and usage of equipment including the management of the Investment Plan / BOQ. Ensure equipment meets agreed output specifications and is replaced according to the given technology lifecycle
Oversee the procurement process ensuring that all contracts, services, equipment & spares purchases comply with company standards and policies and are within the budget;
Actively seek and initiate efficiencies and operational process improvements to control costs and create savings against budget;
Ensure that compliance, quality and H&S standards are maintained in line with Company, MHRA and NHS requirements;
Develop long term partnerships through constructive and proactive engagement with clinicians, staff and management of both the hospital and the PFI partners;
Produce monthly Performance Reports in accordance with our contractual obligations
Contribute to the forecasted P&L and to maximise the contribution to the overall MES operation.
Degree or HNC/D in Medical Engineering (or acceptable alternative) with a minimum of 3 years post qualification work experience within an engineering environment or;
Demonstrable hospital experience within a clinical discipline, ideally in Radiology or;
Proven experience of managing a service operation preferably within a medical equipment equipment or hospital environment;
Experience of managing projects, particularly those relating to installation and commissioning of equipment / facilities;
Good communication and negotiation skills;
Good IT skills ideally including experience in asset management systems and production of performance report data
Manchester
