You will need
Whilst being ready to roll up your sleeves and do what’s needed to put our customers at the heart of everything we do, as part of the family, you’ll need to:
Inspire, engage and coach your team to deliver excellent service
Work with your team to improve store standards and enhance sales
Lead and have accountability for your Store
Make sure security procedures are followed during store open and close routines
You own the decision making for the store and can act quickly, doing what is right for customers and colleagues
Greet each customer with a warm and friendly welcome
Listen to and talk with customers to find out what their needs are
Do your best to ensure the customer finds everything they want
Be passionate and knowledgeable about our products and services
Always be in store, on time, smartly dressed and ready to serve
Always think 25 when serving age restricted products
Make sure Post Office processes and procedures are followed
Help to achieve key targets, controlling costs and managing operational routines
West Bromwich
