This is a temporary assignment working full time hours between Monday to Sunday. Shift patterns will vary weekly but will consist of working 9am to 5pm or 1.30pm - 9pm (Monday to Friday) and 10am - 7pm (Saturday and Sunday) - must be able to work a minimum of 35/40 hours per week.
Successful candidates will be responsible for handling incoming calls from members of the public who are not in a position to leave their home for a COVID-19 test and take them through the next steps of the process. There will also be an element of follow up calls to gather feedback on how they found the process and whether or not they require further guidance.
