Troubleshoot/isolate network issues and coordinate problem resolution.
Coordinate, execute and evaluate logical and physical level issues to resolution.
Work daily with customers providing phone and email support.
Comply with all operational policies and procedures operations liaison with all applicable internal parties and external third parties.
A minimum of 6 months experience with Technical Support
Have excellent communication skills in English and Spanish (verbally and written)
Knowledge or experience with Ticketing systems.
Technical problem solving with conformance to established or proposed policies and procedures.
Ability to work nights, weekends, or holidays.
